Privacy Policy

1. Introduction

AllFiber (“we”, “us”, “our”) operates the AllFiber mobile application and the allfiber.app website. We respect your privacy and are committed to protecting it. This Privacy Policy explains what data we collect, how we use it, your rights, and the choices you have.

By using AllFiber, you agree to the practices described in this policy. If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with specific privacy laws, please see the region-specific sections below.

2. Data We Collect

AllFiber is designed to work primarily offline. We collect minimal data:

Data you provide

• Email address — Collected only if you choose to create an AllFiber account, which is optional: you can buy and use the App without one. You provide it when you sign up through our authentication provider (Clerk) on allfiber.app or in the App; if you use a third-party sign-in, we receive the email address associated with that sign-in. We use it to operate your account and to link your license to it so you can restore access on other devices. We do not collect an email address as part of your purchase. Stored by Clerk and in our database.
• Password — Collected only if you set one when creating an account. Never stored by us in plaintext — stored securely by our authentication provider (Clerk) using industry-standard hashing. Not collected if you use a third-party sign-in.
• Payment information — Processed by third-party payment providers (Apple App Store or Google Play). We do not store credit card numbers, bank details, or billing addresses.
• Launch-notification email — If you sign up for a “notify me at launch” waitlist on a not-yet-released app or platform, we store that email address solely to email you when it ships. It is not linked to a license or account, and is not used for marketing.

Data collected automatically

• Crash reports — Error reports via Sentry, including device type, OS version, and crash stack traces.
• Debug logs — In production builds, minimal diagnostic logs may be sent to our servers to diagnose purchase-verification or account-activation issues.
• Web analytics & attribution — On allfiber.app (our website only, not the mobile app), we use Microsoft Clarity for page-view analytics and session recordings, and a visitor-analytics and attribution tool to measure how visitors find and navigate the site (traffic source / campaign attribution, page views, and form-submission events). Where you submit a form on the site, associated data such as your email address may be processed as part of an attributed event.

Data we do NOT collect

• We do not sell any data to third parties
• We do not use data for advertising
• The fiber lookup functionality works 100% offline

3. How We Use Your Data

We use the data we collect for the following purposes:

• Account & license management — If you create an account, your email address is used to operate it, verify your purchase and license status, and allow you to restore access on other devices.
• App stability — Crash reports help us identify and fix bugs.
• Customer support — If you contact us, we retain correspondence to respond to your inquiry.

Legal basis for processing (GDPR): If you create an account, we process your email address on the basis of contract performance (necessary to provide the account and license-restore service you requested). Crash reports are processed on the basis of legitimate interest (improving app stability).

4. Third-Party Services

AllFiber uses the following third-party services that may process data:

• Clerk — Authentication and account management. Stores your email address and account data. Clerk Privacy Policy
• Apple App Store — Purchase processing for iOS. Apple Privacy Policy
• Google Play — Purchase processing for Android. Google Privacy Policy
• Sentry — Crash reporting. Sentry Privacy Policy
• Cloudflare — Website hosting and CDN. Cloudflare Privacy Policy
• Microsoft Clarity — Website analytics (allfiber.app only). Microsoft Privacy Statement
• Visitor analytics & attribution — Visitor analytics and marketing attribution (website only). Measures traffic sources, page views, and form-submission events; may process your email address when you submit it via a form on the site.
• Neon — Database hosting (stores email, license records). Neon Privacy Policy

5. Data Storage & Retention

All fiber lookup data — including color codes, cable configurations, and tube mappings — is stored locally on your device in a bundled database. There is no cloud sync and no remote database connection for app functionality.

Account data (email, license status) is stored on servers in the United States (Neon PostgreSQL via AWS, Clerk authentication services).

Retention periods:

• Account + license data: retained as long as your account is active
• Crash reports: 90 days (Sentry default)
• Web analytics: per Microsoft Clarity retention policy

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your personal data (“right to be forgotten”)
• Portability — Request your data in a machine-readable format
• Objection — Object to processing based on legitimate interest
• Restriction — Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at support@allfiber.app. We will respond within 30 days (or sooner if required by applicable law). You can also delete your AllFiber account and its associated data immediately, without waiting for a response, at allfiber.app/delete-account.

EU/EEA residents: If you believe your rights under GDPR have been violated, you have the right to lodge a complaint with your local data protection authority.

California residents: Under CCPA/CPRA, you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.

Brazil residents: Under LGPD, you have similar rights to access, correct, and delete your personal data.

7. International Data Transfers

Your data may be transferred to and processed in the United States, where our servers and service providers are located. By using AllFiber, you consent to this transfer. We ensure appropriate safeguards are in place through our service providers' data processing agreements and standard contractual clauses where applicable.

8. Children's Privacy

AllFiber is designed for professional fiber optic field technicians and is not directed at children. We do not knowingly collect personal data from children under 16 (or the applicable age in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page and, for material changes, notify users through the app or by email. Your continued use of AllFiber after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:

support@allfiber.app